Last Updated: June 2026
Overview
At J&M Building Supplies, we are committed to providing quality products and excellent customer service.
If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
This policy operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You may be entitled to a repair, replacement, or refund where a product:
- Has a major fault
- Is significantly different from its description
- Is not fit for its intended purpose
- Is unsafe
- Does not meet acceptable quality standards
If a product has a major failure, you may choose between a refund or replacement.
If the issue is considered a minor failure, we may choose to repair, replace, or refund the item.
Change of Mind Returns
We may accept change-of-mind returns at our discretion, subject to the following conditions:
- Return request is made within 14 days of delivery
- Product is unused and in original condition
- Product is returned in its original packaging
- Product has not been installed, modified, or damaged
- Proof of purchase is provided
Shipping costs for change-of-mind returns are the responsibility of the customer.
Original shipping charges are non-refundable.
Non-Returnable Items
For safety, hygiene, customisation, or supplier restrictions, the following items may not be eligible for return:
- Custom-made products
- Special order products
- Clearance or sale items
- Installed products
- Damaged products caused by misuse
- Products altered after delivery
Please contact our team before returning any item if you are unsure whether it qualifies.
Damaged, Faulty, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
When contacting us, please provide:
- Order number
- Description of the issue
- Photographs of the product
- Photographs of the packaging (if applicable)
We may require additional information to assess the claim.
Where a claim is approved, we will arrange an appropriate remedy in accordance with Australian Consumer Law.
Return Process
To request a return, please contact our customer support team before sending any product back.
Return requests should include:
- Customer name
- Order number
- Contact information
- Reason for return
- Supporting photos if applicable
Returns sent without prior approval may not be accepted.
Return Shipping
Where a return is approved due to a product fault, defect, or error on our part, J&M Building Supplies will cover reasonable return shipping costs.
For change-of-mind returns, customers are responsible for all return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Inspection of Returned Products
All returned products will be inspected upon arrival.
Refunds, replacements, or repairs will be processed after inspection confirms eligibility under this policy.
Refund Processing
Approved refunds will be issued using the original payment method wherever possible.
Please allow:
- 2–5 business days for refund processing
- Additional time depending on your bank or payment provider
Shipping fees are generally non-refundable unless required under Australian Consumer Law.
Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may not be possible and the return process will apply instead.
Special-order and custom-made products may not be eligible for cancellation once production or procurement has commenced.
Contact Us
J&M Building Supplies
Address:
4A Hickson Road
Officer VIC 3809
Australia
Phone:
+61 452 431 970
Email:
[INSERT BUSINESS EMAIL]
Website:
[INSERT WEBSITE DOMAIN]